Terms and Conditions

ORDERING

If you click on the title of the product group or item you are interested in, you will then view a page with more information, its price and picture. You can then click on Add this item to the order. This will create a Your Order box at the top of the screen. You can continue to browse around the site, adding items to your order.

When you have finished shopping, click on the Go to the Checkout button. Here you can remove items, select a freight method, and then click on the Finish the order button.

This will take you to a screen where you enter your name and address details, and where you choose how you wish to pay – either by Visa or Visa Debit Cards.

We ship throughout New Zealand. If an order is urgent you are encouraged to email us before you order, advising the date it is needed by. We will contact you back to tell you whether or not we expect to be able to get it there by that date. We will give you our honest opinion but will not take responsibility for orders not arriving by required dates.

SHIPPING METHODS

Courier – all of our goods purchased online and delivered via New Zealand Post courier in New Zealand

RETURNS
We want you to be happy with your purchase. If you’re not, let us know! In most cases we can arrange for an exchange of the product or in-store credit. If the item has been damaged in transit, we need to know within 7 days of receipt. We will get New Zealand Post to contact you regarding making a claim for the damage.

If you wish to organise a return, please contact us here, detailing your order number, item to be returned, and reason why.

SECURITY
All our credit card transactions are processed through the New Zealand banking system, and that information is encrypted. Bella Gifts uses the latest security technology to ensure a safe and secure shopping experience. When you enter your credit card details on our secure website, your details are transmitted over through the SSL encrypted DPS Payment Express system

If you are still nervous about making your purchase over the internet, you are welcome to phone your credit card details to us. Details we will need:

Card number
Expiry date
Name on card
3-digit security code
Cardholder’s physical address
The address where the merchandise will be shipped (this may be the same as the physical address)
Land-line contact telephone number
Name of the card issuing bank and country the card was issued in.
Verification of amount to be charged to your card

PAYMENT
All transactions will be billed in New Zealand dollars (NZ$). The company trading name is Bella Gifts and this is name that will appear on the credit card statement for the purchase.

CANCELLATION
If you wish to cancel your order. notification must be given within 24 hours by emailing us at bellagifts@xtra.co.nz. After the request for cancellation, the amount charged will be refunded to your credit card

PRIVACY

We are committed to protecting your privacy and this statement summarises what personal details we may collect from you before, during or after you use our Site and what we will do with them. Any changes to our privacy policy will be posted on this page.

When you contact us we will use your email address for the purposes of administering your query or order and responding to you. We will not publish your personal information and will not supply your personally identifying information to other companies or individuals. We may, with your permission, send you information about our company and our products and services.

We may use “cookies” to help us recognise you on any return visits you make to our Site and to make any registration or other procedures easier for you. Cookies are small pieces of information, which will be stored by your browser on your computer’s hard drive. The cookies used by us will not give us any personal details about you.

SECURITY

All of our credit card transactions are processed through the New Zealand banking system by the DPS Payment Express system. All transaction details are encrypted so you are safe to shop with Shop New Zealand.

Shopping at Bella Gifts is secure. This site uses the latest in security technology to ensure a safe & secure transaction during your shopping experience. You can enter your credit card number on our secure form and transmit the form over the Internet to a secure server without any risk of an intermediary obtaining your credit card information. Credit card orders are encrypted using Secure Socket Layer (SSL) protocol technology. Your confidential information is automatically encrypted in transit from your computer to ours using an encryption key length of 128-bits. Once your information reaches us, it resides on a server that is heavily guarded both physically and electronically. The server sits behind an electronic firewall and is not directly connected to the Internet.